Your date becomes reserved only when 50% booking deposit is received. All cake orders need to be finalized at least 3 days in advance including a 50% NON-REFUNDABLE deposit. We recommend finalizing a week or two in advance to ensure a spot in our production schedule as some weeks fill up very quickly and slots are filled on a first-come basis. Invoices not paid within 24 hours will be cancelled!
DEPOSIT: A deposit of 50% is required to consider this an order and contract for the above described services. The remaining balance will be due on the pick-up/delivery date. Any changes to this order must be made at least two weeks prior to pick-up/delivery. If the above mentioned order is cancelled 50% of the total cost of the cake is non-refundable, plus and all expenses that have already been incurred. Deposits can be made in person, online, via cash app, apple pay or pay pal.
Cleared payment of the entire balance must be received by the due date shown above in order for work on your order to be completed. In the event of non-payment of the balance, we reserve the right to consider the order cancelled and the deposit forfeited. Cake orders which are cancelled at short notice (within one week of the event date) will still be charged for in full, as we are rarely able to re-book dates at such short notice.
PICKING UP YOUR CAKE: Picking up your cake is a great way to save money. If you choose to pick up your cake you should make sure that you have a clean, flat surface to set cake on while driving. Vans, sport utility and any vehicle that the back seat folds in so the air conditioning can make it to the trunk are the best for traveling. If you are in a car, the floor is generally safer than the seat. Most of our cakes are either too large or irregularly shaped to fit in a cake box so you need to take special care to protect them. Once you leave with the cake it is no longer the responsibility of Chanie’s Cupcakes & Cake Bakery.
Your cake is very important to us. Please take the time to check your copy of the order form carefully and let us know immediately if there are any mistakes or if changes are needed. Keep in mind that changes to the agreed design may mean the price changes too! Last minute changes cannot always be accommodated.
If you have concerns or questions at any stage, please do not hesitate to contact us directly.